User personas
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User personas provide a representation of a product or service’s users. Product development teams leverage these models to center their work on authentic human needs. Technical writers, for their part, develop personas to inform and heighten documentation’s user focus, improving users’ experience with the product and fostering trust.
The following user personas, developed in a collaborative open-source project, show my attentiveness to user needs.
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Background
The Good Docs Project’s Chronologue team collaboratively developed user personas to support its documentation of the Chronologue telescope, a fictional technology created to show Good Docs software documentation templates in action. As a contributor, I drafted the bulk of the material for the (fictional) user Researcher Rahim.
This document:
Models use of The Good Docs Project’s User personas template.
Articulates user attributes and needs for The Good Docs Project’s Chronologue team to reference when creating documentation for OCTAVIA, an imaginary “multi-national government-sponsored entity that developed, built, and launched” the Chronologue time-travel telescope.